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지속가능경영보고서

Sustainability report 2024 다운로드

Quality Management

Quality Management

Key Visual
Quality Management
Promotion System

Each year, Hanwha Ocean establishes a quality management policy and shares it with our members. Additionally, we are building a system to manage risks and opportunities by reflecting organizational situations and quality-related demands of stakeholders. Our quality management system is operated based on international standards such as ISO 9001, ISO 29001, and ISO 3834, and we constantly improve our processes through periodic assessments of the quality management system. Furthermore, we strive to achieve high quality by providing satisfactory services to our customers throughout the entire product lifecycle, from ship ordering to delivery and maintenance. Additionally, we regularly monitor the quality and result of assessment of products, services, and technologies through our customer communication channels, and actively provide measures to address customer complaints.

Graph
Graph
Quality Management
System
  • ISO 9001 Images
    Images
  • ISO 29001 Images
    ISO 3834 Images

Hanwha Ocean strives to achieve quality by providing services for customer satisfaction throughout the product lifecycle, from ship orders to post-delivery maintenance, based on international standard quality management system certifications such as ISO 9001, ISO 29001, and ISO 3834. Additionally, through customer communication channels, we regularly monitor the quality of products, services, technologies, and evaluation results, actively implementing improvements for customer complaints.
Futhermore, We conducts internal and external audits to periodically evaluate the effectiveness of the quality management system. We establish and implement preventive and corrective actions for risks identified through audits, supplementing processes of enterprise-wide quality management and ensuring consistency.

Operation of
Integrated
Quality
Cost System

Hanwha Ocean continuously pursues improvement and advancement by establishing a quality failure cost system to visualize and align costs arising from quality issues. This system prioritizes preventive activities for quality enhancement and systematically manages costs caused by internal quality problems and customer complaints by measuring the effectiveness of quality management activities. Through this, Hanwha Ocean strives for continuous quality improvement, enhancing customer satisfaction, and strengthening competitiveness.