Hanwha Ocean is equipped with an organizational structure dedicated to quality management activities. Accordingly, we offer customer satisfaction services by securing quality based on the performance of roles assigned to each organization.

Hanwha Ocean strives to build a trusting relationship with our customers by establishing a quality management system centered on improving product quality. Based on this system, we conduct risk assessment and monitoring of product safety and quality, as well as reinforce our responsibilities towards customers, including after-sales service after delivery.

Scope of ISO 9001 and operating performance

Scope of ISO 9001 certification: Okpo Shipyard, Siheung R&D Campus, Hanwha Ocean Shandong, Seoul Office, Plant Division & Wind Power Division (to be added in Dec. 2024)

• ISO 9001
  
• ISO 29001
  ISO 3834

Hanwha Ocean selected product safety and responsibilities towards customers as the key issues of quality management for 2023. Accordingly, we took actions by adopting smart quality management approach and listening to customer quality satisfaction.

Hanwha Ocean conducts periodic internal and external audits to evaluate the effectiveness of our  quality management system, which is constantly improved. The following table details the audits conducted in 2023.

Hanwha Ocean holds quality management meetings to review and assess the targets and performance of quality management indicators for production, design, and procurement. Our key quality management indicators include process inspection retest rate, hit rate, and NDT retest rate, etc. 

Hanwha Ocean carries out preventive actions against quality risks through measures such as pre-inspection and claims analysis for preemptive management.

Hanwha Ocean selected the following key directions of quality management for 2024: minimizing the cost of failure through quality process innovation, preemptive quality prevention activities and early stabilization of quality, establishing a digital quality management system, securing quality of major equipment and stabilizing quality of suppliers, and creating a culture of responsibility for quality and strengthening quality management capabilities. Based on these initiatives, we work to realize the goal of smart quality management and process improvement to secure both process and quality at the same time.

Hanwha Ocean established a digital quality management system to improve and manage product quality with data-based approach. Thus, we manage all quality management-related processes through the integrated quality management system. Also, we created an environment where inspectors can directly handle all activities related to inspections on-site by linking with the mobile quality system, which was designed to increase production accessibility. To upgrade the existing integrated quality management system, which is our goal for 2024, we are developing detailed activities, including improving input data logic between processes and expanding the scope of remote and delegated inspections. These activities will lead us to advance our system and build an environment for smart quality inspection, resulting in improved work efficiency. Likewise, we will continue to take on challenges and innovate ourselves to become a “great challenger.”

Hanwha Ocean continues to advance and promote improvements by establishing a quality failure cost estimation system to visualize and align the costs incurred due to quality issues. The quality failure cost estimation system allows us to determine investment priorities for quality improvement and estimate the effect of our quality management activities. Leveraging this system, we comprehensively manage costs arising from internal quality issues as well as costs due to customer complaints, constantly pursuing to enhance customer satisfaction and bolster our competitiveness.